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✦ HELP CENTER

How can we help?

Fast answers for the parts of Yogin that involve your camera, microphone, progress, or account.

Camera cannot see your pose

  • Allow camera access in your browser or phone settings.
  • Move back until your head, hands, hips, knees, and feet fit in frame.
  • Face the camera with even lighting and remove strong backlight.
  • Reload the session after changing permission settings.
  • Close other apps or tabs that may already be using the camera.

Yogin does not hear a voice command

Spoken coaching and voice commands use different audio paths: you can still hear coaching even when microphone recognition is unavailable.

  • Allow microphone access for Yogin in device or browser settings.
  • Wait until the spoken coaching cue ends, then say the command clearly.
  • Check that the correct input microphone is selected.
  • Reload the session after granting permission.
  • Use the visible session controls whenever speech recognition is unavailable.

A completed session did not advance

Finish with the on-screen completion action and wait for the success state before leaving. If the day still appears incomplete, reopen the plan while online so progress can sync.

Account, billing, or privacy